TrustDice Privacy Policy

At TrustDice, we are committed to safeguarding your personal information and ensuring full transparency about how we collect, use, and protect your data. This Privacy Policy applies to all users who access our platform at trustdice.win, including those who register, deposit, and participate in our gaming services. Whether you are exploring a TrustDice no deposit bonus, completing your TrustDice login, or using our full suite of casino and sports betting features, your privacy remains our top priority. Please read this document carefully to understand our practices.

1. Who We Are

TrustDice is operated by Satoshi Gaming Group N.V., registered under the Curaçao Chamber of Commerce (registration number 151832). Payments are processed by Tahiti Technology Limited (HE 460877), located at 79 Spyrou Kyprianou Avenue, Limassol, Cyprus. We hold a valid gaming licence issued by the Curaçao Gaming Control Board (GCB), licence reference OGL/2024/664/0280, issued on 16 July 2024. As the data controller, we are responsible for the lawful and fair processing of all personal information submitted through our platform.

2. Information We Collect

When you use our services at TrustDice Casino, we may collect the following categories of personal data:

Registration data: full name, date of birth, email address, username, and password
Identity verification documents: government-issued ID, proof of address, and source of funds documentation
Financial data: payment method details, transaction history, deposit and withdrawal records
Gaming activity: betting history, game preferences, bonus usage, and wagering data
Technical data: IP address, browser type, device identifiers, and session logs
Communication data: messages sent via live chat, email, or our support channels
Geolocation data: to verify that you are not accessing our platform from a restricted jurisdiction

3. How We Use Your Information

We at TrustDice use your personal data for the following lawful purposes:

To verify your identity and comply with our KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations
To process your deposits, withdrawals, and manage your account securely
To administer bonuses, including your TrustDice bonus, welcome promotions, and the Satoshi Club loyalty programme
To provide customer support via live chat, email, Telegram, and Discord
To detect and prevent fraud, unauthorised access, and responsible gambling concerns
To personalise your experience and send you relevant offers or promotional communications, where you have consented
To comply with legal and regulatory requirements under our Curaçao gaming licence

4. Legal Basis for Processing

Our TrustDice platform processes personal data on the following legal grounds:

Contractual necessity: processing is required to deliver the services you have requested
Legal obligation: we are required to process certain data to comply with applicable laws and our licence conditions
Legitimate interests: we may process data to prevent fraud, ensure platform security, and improve our services
Consent: where you have expressly agreed to receive marketing communications or the use of non-essential cookies

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the TrustDice website to improve performance, analyse user behaviour, and enhance your overall experience. Cookies help us remember your preferences, maintain your session after TrustDice casino login, and measure the effectiveness of our promotions. You may manage or withdraw your cookie consent at any time through your browser settings or our cookie preference centre. Please note that disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with the following categories of trusted partners where necessary:

Payment processors: to facilitate deposits and withdrawals via crypto wallets, Visa, Mastercard, Apple Pay, SEPA, and bank transfers
Identity verification providers: to complete KYC checks in line with our regulatory obligations
Game providers: such as Evolution, Pragmatic Play, Play'n GO, Playtech, and others who supply our 10,000+ game library
Regulatory authorities: including the Curaçao Gaming Control Board, where required by law
IT and security service providers: who support the technical operation of our platform

All third parties we engage are bound by strict confidentiality agreements and are only permitted to use your data for specified, lawful purposes.

7. International Data Transfers

As TrustDice operates internationally and serves players in multiple jurisdictions, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are subject to appropriate safeguards, including standard contractual clauses or equivalent mechanisms, to protect your personal information in line with applicable data protection standards.

8. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five years following account closure, in accordance with our legal and regulatory obligations. Certain records, including financial transactions and identity verification documents, may be retained for longer periods as required by applicable law.

9. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data held by our TrustDice platform:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you may ask us to correct inaccurate or incomplete data
Right to erasure: you may request deletion of your data, subject to our legal retention obligations
Right to restrict processing: you may ask us to limit how we use your data in certain circumstances
Right to data portability: you may request that we provide your data in a structured, machine-readable format
Right to object: you may object to processing based on our legitimate interests or for direct marketing purposes
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact us at Compliance@trustdice.win. We will respond to your request within 30 days.

10. Security Measures

We implement robust technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. These include SSL encryption, two-factor authentication, secure data storage protocols, and regular security audits. While we take every reasonable precaution, no data transmission over the internet can be guaranteed as entirely secure, and you use our platform at your own risk in this regard.

11. Restricted Jurisdictions

Our services are not available to residents of certain countries, including the Netherlands, France, the United Kingdom, Australia, Spain, Singapore, Sweden, the United States of America, Norway, and China, among others listed in our Terms and Conditions. We do not knowingly collect personal data from individuals residing in these restricted territories. If we become aware that such data has been collected, we will take steps to delete it promptly.

12. Responsible Gambling and Data

We use your gaming and account data to support responsible gambling measures. This includes monitoring for signs of problem gambling, enforcing self-exclusion requests, and applying deposit or betting limits where applicable. If you contact us at vip@trustdice.win or reach out through live chat, the information you provide will be used solely to support your wellbeing and gaming safety.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this document periodically to stay informed about how we protect your data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to contact our compliance team at Compliance@trustdice.win. For VIP-related privacy enquiries, you may also reach us at vip@trustdice.win. Our customer support team is available 24/7 via live chat at trustdice.win.

Content updated: July 23, 2026