TrustDice Cookie Policy

At TrustDice, we are committed to being transparent about the technologies we use on our platform. This Cookie Policy explains what cookies are, how we use them across trustdice.win, and what choices you have regarding their use. By continuing to use our site — whether to access your TrustDice login, explore our games, or claim a TrustDice bonus — you acknowledge and accept the practices described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your data.

What Are Cookies?

Cookies are small text files that are placed on your device — your computer, tablet, or smartphone — when you visit a website. At TrustDice, we use cookies and similar tracking technologies (such as pixels, web beacons, and local storage objects) to ensure our platform functions correctly and to deliver a better experience to every user. Cookies allow us to remember your preferences, keep you signed in, and understand how visitors interact with our services.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our platform to operate. Without them, core features — such as the TrustDice casino login session, secure payment processing, and account authentication — would not function correctly. We do not require your consent to place these cookies, as they are technically indispensable.

  • Session management and authentication tokens
  • Security and fraud prevention cookies
  • Load balancing and server routing cookies
  • Shopping cart and deposit flow cookies

Functional Cookies

Here at TrustDice, we use functional cookies to remember choices you make on our site and to personalise your experience. These cookies help us recall your preferred language — whether English, Russian, Japanese, or any of our 20+ supported localisations — your display settings, and your region, so that every visit feels consistent and tailored to you.

  • Language and localisation preferences
  • Game display and interface settings
  • Remembered username for faster login
  • Live chat preferences and support history

Performance and Analytics Cookies

Our TrustDice platform uses performance cookies to collect aggregated, anonymised information about how users navigate our site. This data helps us understand which sections of the platform are most popular, how long users spend on specific pages, and where technical improvements are needed. We use this information to continuously improve the user experience for all players visiting our casino.

  • Page view and session duration tracking
  • Error and crash reporting
  • Game loading performance metrics
  • Device and browser type identification

Marketing and Targeting Cookies

We at TrustDice, and our trusted third-party partners, may use marketing cookies to deliver advertisements and promotional content that are relevant to your interests. These cookies track your browsing behaviour across websites and help us measure the effectiveness of our campaigns — including promotions related to TrustDice bonus codes, free spins offers, and seasonal events. You may opt out of these cookies at any time using the controls described below.

  • Affiliate and referral tracking (including TrustDice referral code attribution)
  • Retargeting and remarketing pixels
  • Social media integration cookies
  • Campaign performance measurement

Third-Party Cookies

Our TrustDice platform integrates services from trusted third parties, including game providers such as Evolution, Playtech, Play'n GO, and Pragmatic Play, as well as analytics and payment processing partners. These third parties may set their own cookies on your device when you interact with embedded content or services. We do not control these third-party cookies, and we recommend reviewing the privacy and cookie policies of those providers directly. Payments on our platform are processed by Tahiti Technology Limited, and their systems may use cookies necessary for transaction security and fraud prevention.

Cookie Lifespan

At TrustDice, cookies we place on your device may be either session cookies — which expire when you close your browser — or persistent cookies, which remain on your device for a defined period. Persistent cookies we use typically remain active for between 30 days and 24 months, depending on their purpose. You can view and delete any cookies stored by our site through your browser settings at any time.

Your Cookie Choices and Controls

We respect your right to control the cookies placed on your device. Here at TrustDice, we provide you with the following options to manage your cookie preferences:

  • Cookie Consent Banner: When you first visit our site, we present a cookie consent notice. You may accept all cookies, reject non-essential cookies, or customise your preferences by category.
  • Browser Settings: Most modern browsers allow you to block or delete cookies directly. Refer to your browser's help documentation for instructions.
  • Opt-Out Tools: For marketing cookies, you may use industry opt-out tools such as the Network Advertising Initiative (NAI) opt-out page or the Digital Advertising Alliance (DAA) opt-out portal.
  • Third-Party Controls: Some of our analytics partners offer their own opt-out mechanisms; for example, Google Analytics opt-out browser add-ons.

Please note that disabling certain cookies may affect the functionality of our platform. If you disable strictly necessary cookies, features such as your TrustDice account login and payment processing may not work as intended.

Cookies and Our Promotions

Our TrustDice cookie system plays an important role in how we attribute promotional offers and track eligibility. Cookies help us verify that a TrustDice promo code or TrustDice no deposit bonus has been correctly applied to your account, and that bonus conditions — including minimum deposit thresholds and wagering requirements — are tracked accurately. Clearing cookies mid-session may occasionally disrupt bonus attribution. If you experience any issues with a promotion, our 24/7 live chat support team is available to assist you.

Legal Basis for Cookie Use

We operate under the licence issued by the Curaçao Gaming Control Board (GCB licence OGL/2024/664/0280), and our parent company is Satoshi Gaming Group N.V., registered in Curaçao. Our use of cookies is based on your consent (for non-essential cookies) and our legitimate interest in operating a secure, functional, and high-quality gaming platform (for strictly necessary and performance cookies). Where required by applicable law, we will always request your explicit consent before placing non-essential cookies on your device.

Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in the technologies we use, updates to applicable regulations, or improvements to our platform. When we make material changes, we will notify you via a prominent notice on our website or through your registered account. We encourage you to review this page regularly. Your continued use of our TrustDice platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies, or if you wish to exercise your rights in relation to cookie-related data, please do not hesitate to contact our compliance team. We are committed to responding promptly and transparently to all enquiries.

  • Compliance: Compliance@trustdice.win
  • VIP & Account Support: vip@trustdice.win
  • Live Chat: Available 24/7 directly on our platform at trustdice.win

We value your trust, and our TrustDice team is always here to help ensure your experience on our platform is safe, fair, and enjoyable.